Dreams Cancun

Rest. and Bars
Service
Cleanliness
Beach
Pools
Rooms

Dreams Cancun: “ Good mixture” Restaurants and food were good, staff very friendly. The reception to the hotel was as we expect; 1st. an average location, after rejecting it, we got a choice and found the right location. The Hotel is quite interesting, inasmuch, as it has a different character on every side. Facing the Ocean, only feet away, hearing the surf, was what we wanted and goy. Dolphins entertained young and old, without being a bother to older folks like us. According to the price, I did not find the food up to snuff, but it was not bad either. Would I go there again, no, but then I go rarely back to any place, unless it is truly exceptional in every aspect.

 

Rest. and Bars
Service
Cleanliness
Beach
Pools
Rooms

Dreams Cancun: “ Definitely Not a 5 Star” While the weather was not ideal (cloudy, windy, chilly), this gave us a chance to really utilize the resort amenities. First, we will list the bad: Room - we upgraded to a suite with living room & balcony with jacuzzi. I had to clean the jacuzzi before using it. It also did not have hot water. The shower/bath tub ran with dirty water, but got clear after letting it run. The toilet would not flush properly. Outside - the big jacuzzi was luke warm (not ideal when it s cold & windy), the pools shut down at 7pm for cleaning so even if we wanted to use them we couldn t. The service sucked except for one waiter & we were tipping. Seaside Grill we did not even get to experience the food as when my wife asked the waiter a question, she was brushed off & told to wait, so we left - apparently the group of 20 yr olds were more important, we did not return. Indoors - the World Cafe - food was not good, it was sometimes hard to find something that was edible. The juices were not real juice, we had good service a couple times (we ate there for breakfast, lunch & dinner pretty much every day for 8 days), but it was mostly terrible. We would wait for drinks, or the waiter would ignore us. There was one point where we had to get our own drinks, spoons for dessert (they don t have these placed by the desert as they do the bowls, etc), or even napkins. We often had to order room service in order to have something that we liked for dinner. The buffet often ran out of certain things & would not refill them right away or at all. I would not have paid to eat at the World Cafe, I d rather have McDonalds. Room Service - no selection at all - and the side of fries even came cold pretty much everytime. Wireless Internet access in your room is not free unless you upgrade your room to a suite with a balcony jacuzzi. Spa - waaaay overpriced. This is one thing that my wife & I looked forward to doing, but didn t because the price was astronomical. Westjet is in bed with Best Day travel services & while it was easy & convenient, they wanted more money to book a swim with the dolphins at the resort than the actual resort did $30 difference - we felt they were trying to rip us off. They had a magician at the Acuzar - that was a joke & we walked out. The guy would be perfect for a kids birthday party though. The resort allowed a few vendors to come in to sell their handmade items, which was great - until the people selling these items were constantly harassing us to look or buy their items - not cool. Good things: View - was great, very pretty resort Beaches were clean, pools were clean. Room Service waiter was awesome. Having the dolphins onsite was great. Enough shops to buy anything you need should you run out. Booze are premium booze such as Corona (on tap & bottle in your fridge in suite), Absolute Vodka, Smirnoff Vodka, Captain Morgan, etc. Reception & conceirge were friendly & helpful. Housekeeping was excellent & very friendly - we ran into them many times. Location was great - we got to enjoy the night life.

 

Rest. and Bars
Service
Cleanliness
Beach
Pools
Rooms

Dreams Cancun: “ Dreams Resort and Spa” We very much loved the Dreams hotel experience. There were four in our party, all ages, and we found lots to do to keep us all busy and entertained. We would visit a Dreams spa and resort again, for sure. We loved the no bracelet policy, not having to make meal reservations. The food, etc was very good.